I was disappointed but took it anyways since the rest of the city was sold out as well (Graduation weekends are like that). Upon arrival, things actually got better despite the incessant rain. The doorman greeted us with a smile and helped with the bags. The lobby was spectacular and uplifting as were the smiles of the employees at the check in area. The hotel was beautiful and stylishly decorated.

"We don't have any King rooms left" said the girl when I asked to check in.

"What? Are you kidding me", I said. "Why are you smiling?? This is going to be a big problem. I had a reservation here. Why are you still smiling???" I said.

"Because, we thought you might like our executive suite instead".

I was floored. The reservation agent had told the manager of how disappointed I was about not being able to get two beds and so they decided to upgrade me to their largest room on their busiest weekend. WOW!

My kids and my husband was so psyched as we have never stayed in one these suites before. our room was on the highest floor and overlooked the city. It was immaculately furnished with white couches, cream carpet, and starch white sheets.

About 10 min. after we had checked in, we get a call from the front desk to ask our room was. After upgrading to the best room in the hotel, they still called to find out how my room was.

And the manager knocked on the door and to my surprise, he had brought up a basket of snacks and a half dozen chocolate covered strawberries. Then he handed me a bag which I opened after you left.

To my ultimate surprise, it had four umbrellas. Why is that significant? Because the doorman who helped us with the bags must of heard me complaining about how my husband left the umbrellas at home. He had to have passed on that knowledge to the manager with and provided us complimentary umbrellas on a rainy weekend.

in a hotel this beautiful, and the place so cozy and charming, the employee still feel the need to go the extra mile. I just can't speak highly enough about the hotel where the Marriott brand.

It rained for most of our visit but there was always a warm smile on our faces knowing that we were well taken care of. If Mr. Marriott had the idea that this kind of customer service would get repeat guests, then he's got the right formula.

I only stay at Marriott's and always use my Marriott Rewards card. I am a fan.